Contact Information for Testing & Tracing

There are many sources of information for employees and students. Please direct your questions based on the guidance listed below.

Verily User Support

Phone: 800-935-6634

Email: [email protected]

Monday through Friday, 8:00 AM – 11:00 PM

Verily User Support is available for students and employees and can provide direct support for any technical questions or issues with the web application. Examples include questions on:

  • Editing profile information
  • Scheduling, confirming or changing a test appointment
  • Delayed test results
  • Feedback or concerns on the web application

Questions on interpreting test results should be directed to the appropriate group listed below.

For Employees:

In addition to Verily User Support, employees can contact the following groups for additional guidance:

University Human Resources 

Phone: 401-863-6200

Email: [email protected]

Monday through Friday, 8:30 AM - 5:00 PM

  • General guidance on testing, symptom tracking and exposure
  • Changing testing frequency
  • Policies for isolation, quarantine and leave
  • Brown’s Campus Safety Policy

Leave Administration 

Email: [email protected]

Guidance on leave policies if you are experiencing symptoms of COVID-19, have tested positive for COVID-19, have been exposed to COVID-19.

Employee & Labor Relations 

Email: [email protected]

Guidance on seeking an alternative work assignment (AWA) if you cannot continue to work on campus due to an underlying health condition or if you are in a high-risk category as defined by the CDC.

Your Primary Health Care Provider

  • How to answer questions on the daily symptom tracker
  • What to do if you feel symptoms or have been exposed to COVID-19
  • What to do if you have tested positive for COVID-19
  • Other medical questions related to COVID-19

For Students:

In addition to Verily User Support, students can contact the following groups for additional guidance:

Student Testing and Vaccination Support

Email: [email protected]

  • General guidance on testing, symptom tracking and exposure
  • Changing testing frequency
  • Brown’s Campus Safety Policy

University Health Services  

Phone: 401-863-1330

Email: [email protected]

  • How to answer questions on the daily symptom tracker
  • What to do if you feel symptoms or have been exposed to COVID-19
  • What to do if you have tested positive for COVID-19
  • Guidance on isolation and quarantine
  • Other medical questions related to COVID-19

Department of Public Safety 

Phone: 401-863-4111 if on-campus, 911 if off-campus

If you have severe shortness of breath, difficulty breathing, inability to eat or drink, extreme dizziness, or other symptoms indicating the need for emergency care