Community Response to COVID-19
Healthy Brown
Contact Information for Testing & Tracing
Verily User Support
Phone: 800-935-6634
Email: [email protected]
Monday through Friday, 8:00 AM – 11:00 PM
Verily User Support is available for students and employees and can provide direct support for any technical questions or issues with the web application. Examples include questions on:
- Editing profile information
- Scheduling, confirming or changing a test appointment
- Delayed test results
- Feedback or concerns on the web application
Questions on interpreting test results should be directed to the appropriate group listed below.
For Employees:
In addition to Verily User Support, employees can contact the following groups for additional guidance:
University Human Resources
Phone: 401-863-6200
Email: [email protected]
Monday through Friday, 8:30 AM - 5:00 PM
- General guidance on testing, symptom tracking and exposure
- Changing testing frequency
- Policies for isolation, quarantine and leave
- Brown’s Campus Safety Policy
Leave Administration
Email: [email protected]
Guidance on leave policies if you are experiencing symptoms of COVID-19, have tested positive for COVID-19, have been exposed to COVID-19.
Employee & Labor Relations
Email: [email protected]
Guidance on seeking an alternative work assignment (AWA) if you cannot continue to work on campus due to an underlying health condition or if you are in a high-risk category as defined by the CDC.
Your Primary Health Care Provider
- How to answer questions on the daily symptom tracker
- What to do if you feel symptoms or have been exposed to COVID-19
- What to do if you have tested positive for COVID-19
- Other medical questions related to COVID-19
For Students:
In addition to Verily User Support, students can contact the following groups for additional guidance:
Student Call Center
Phone: 401-863-6500
Email: [email protected]rown.edu
- General guidance on testing, symptom tracking and exposure
- Changing testing frequency
- Brown’s Campus Safety Policy
University Health Services
Phone: 401-863-1330
Email: [email protected]
- How to answer questions on the daily symptom tracker
- What to do if you feel symptoms or have been exposed to COVID-19
- What to do if you have tested positive for COVID-19
- Guidance on isolation and quarantine
- Other medical questions related to COVID-19
Department of Public Safety
Phone: 401-863-4111 if on-campus, 911 if off-campus
If you have severe shortness of breath, difficulty breathing, inability to eat or drink, extreme dizziness, or other symptoms indicating the need for emergency care